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Myselfdignity.com offers an industry leading 30-day return policy. In the event that you are not completely satisfied with your purchase you may return the item for a refund within 30 days of the purchase date. Before returning an item, you must first contact customer service either by phone or via email to receive a Return Authorization (RA) Number, as well as the proper return address information. Returns must be received by the warehouse within 10 business days of receipt of the above mentioned RA number. All return shipping costs are the responsibility of the customer. Please be sure to reference the RA number on the outside box, so that your return can be processed correctly. Items returned without an RA number, or with incorrectly marked RA numbers will not be processed.
Once you have shipped the item, please forward any tracking information to us via email atRA@myselfdignity.com, or you can call customer service with the information. Refunds will be issued only after the item is inspected and approved by the warehouse staff.
In order to be eligible for a return, the product(s) must be unused, clean, and in perfect working condition. All paperwork (including packaging, manuals, and blank warranty cards) and contents must also be in their original resalable condition.
All products sold on this site are subject to a 15% restocking fee. Products that have been opened cannot be returned.
Order cancellation requests received after your order has been shipped will be processed as returns, and are subject to our return policy listed above.
Please note that Shipping, Handling, and Insurance charges are not refundable.
Most orders ship within 1 business day. Orders will be shipped via one of the following carriers: UPS or FedEx, and generally will take up to 1-7 business days to arrive. If expedited shipping is required, please contact customer service. Additional shipping fees may apply.
In the event that you are unavailable to receive your package, please contact customer service to make alternate arrangements. The customer will be responsible for any fees incurred in such an instance, and shipping and/or restocking fees may apply in an instance that an order cannot be delivered.
Products that have incurred obvious, noticeable damage during delivery should be refused. In the event that the item is found to be damaged after the initial inspection, please contact customer service to obtain a replacement. Such damage must be reported within 48 hours from receipt of delivery. It is the customer’s responsibility to inspect all items for damage immediately upon taking delivery.